CONTENTS

Unit 1Reservationists(1)

PART ASEEING(1)

Drill 1(1)

Drill 2(2)

Drill 3(3)

PART BLISTENING(4)

Drill 1(4)

Drill 2(4)

Drill 3(5)

PART CORAL PRACTICES(5)

Drill 1(5)

Drill 2(6)

Drill 3(7)

Drill 4(7)

Unit 2Front Office & Desk Clerk(9)

PART ASEEING(9)

Drill 1(9)

Drill 2(10)

Drill 3(11)

PART BLISTENING(11)

Drill 1(11)

Drill 2(12)

Drill 3(13)

PART CORAL PRACTICES(14)

Drill 1(14)

Drill 2(15)

Drill 3(16)

Unit 3Doorman(18)

PART ASEEING(19)

Drill 1(19)

Drill 2(20)

Drill 3(20)

PART BLISTENING(21)

Drill 1(21)

Drill 2(22)

Drill 3(22)

PART CORAL PRACTICES(23)

Drill 1(23)

Drill 2(24)

Drill 3CASE IN POINT(25)

Unit 4Concierge(28)

PART ASEEING(28)

Drill 1(28)

Drill 2(29)

Drill 3(29)

PART BLISTENING(30)

Drill 1(30)

Drill 2(31)

Drill 3(32)

PART CORAL PRACTICES(32)

Drill 1(32)

Drill 2(34)

Drill 3CASE IN POINT(34)

Unit 5Room Attendants(37)

PART ASEEING(38)

Drill 1(38)

Drill 2(38)

Drill 3(39)

PART BLISTENING(39)

Drill 1(39)

Drill 2(40)

Drill 3(41)

PART CORAL PRACTICES(42)

Drill 1(42)

Drill 2(43)

Drill 3CASE IN POINT(43)

Unit 6Housekeeping Staff(44)

PART ASEEING(44)

Drill 1(44)

Drill 2(45)

Drill 3(46)

PART BLISTENING(47)

Drill 1(47)

Drill 2(49)

Drill 3(49)

PART CORAL PRACTICES(50)

Drill 1(50)

Drill 2(51)

Drill 3CASE IN POINT(51)

Unit 7Laundryman(53)

PART ASEEING(53)

Drill 1(53)

Drill 2(54)

Drill 3(55)

PART BLISTENING(56)

Drill 1(56)

Drill 2(56)

Drill 3(57)

PART CORAL PRACTICES(57)

Drill 1(57)

Drill 2(58)

Drill 3CASE IN POINT(58)

Unit 8Engineering Grounds Man(61)

PART ASEEING(61)

Drill 1(61)

Drill 2(62)

Drill 3(62)

PART BLISTENING(63)

Drill 1(63)

Drill 2(64)

Drill 3(65)

PART CORAL PRACTICES(65)

Drill 1(65)

Drill 2(66)

Drill 3CASE IN POINT(67)

Unit 9Room Service Staff(68)

PART ASEEING(68)

Drill 1(68)

Drill 2(69)

Drill 3(69)

PART BLISTENING(70)

Drill 1(70)

Drill 2(71)

Drill 3(72)

PART CORAL PRACTICES(72)

Drill 1(72)

Drill 2(73)

Drill 3CASE IN POINT(74)

Unit 10Waiter(77)

PART ASEEING(77)

Drill 1(77)

Drill 2(78)

Drill 3(78)

PART BLISTENING(79)

Drill 1(79)

Drill 2(80)

Drill 3(81)

PART CORAL PRACTICES(81)

Drill 1(81)

Drill 2(82)

Drill 3CASE IN POINT(84)

Unit 11Bartender(85)

PART ASEEING(85)

Drill 1(85)

Drill 2(86)

Drill 3(87)

PART BLISTENING(88)

Drill 1(88)

Drill 2(89)

Drill 3(89)

PART CORAL PRACTICES(90)

Drill 1(90)

Drill 2(91)

Drill 3CASE IN POINT(94)

Unit 12Sommelier(96)

PART ASEEING(96)

Drill 1(96)

Drill 2(97)

Drill 3(98)

PART BLISTENING(98)

Drill 1(98)

Drill 2(100)

Drill 3(100)

PART CORAL PRACTICES(101)

Drill 1(101)

Drill 2CASE IN POINT(103)

Unit 13Safety and Security Staff(105)

PART ASEEING(105)

Drill 1(105)

Drill 2(106)

Drill 3(107)

PART BLISTENING(108)

Drill 1(108)

Drill 2(109)

Drill 3(109)

PART CORAL PRACTICES(110)

Drill 1(110)

Drill 2(111)

Drill 3(112)

Drill 4CASE IN POINT(112)

Unit 14Business Center Staff(114)

PART ASEEING(114)

Drill 1(114)

Drill 2(115)

Drill 3(116)

PART BLISTENING(117)

Drill 1(117)

Drill 2(118)

Drill 3(118)

PART CORAL PRACTICES(119)

Drill 1(119)

Drill 2(120)

Drill 3CASE IN POINT(122)

Unit 15Night Auditor(123)

PART ASEEING(123)

Drill 1(123)

Drill 2(124)

Drill 3(125)

PART BLISTENING(126)

Drill 1(126)

Drill 2(127)

Drill 3(128)

PART CORAL PRACTICES(128)

Drill 1(128)

Drill 2(129)

Drill 3(130)

Drill 4CASE IN POINT(130)

Unit 16Checkout(132)

PART ASEEING(132)

Drill 1(132)

Drill 2(133)

Drill 3(133)

PART BLISTENING(134)

Drill 1(134)

Drill 2(135)

Drill 3(136)

PART CORAL PRACTICES(137)

Drill 1(137)

Drill 2(139)

Drill 3CASE IN POINT(141)
Drill 4CASE IN POINT()